Privacy and Compliance

Tenancy Deposit Protection 

We protect all tenant deposits using the Deposit Protection Service (DPS), a government-authorised custodial scheme. 

What This Means for You 

  • Your deposit is held securely and independently by the DPS 
  • You will receive confirmation and prescribed information within 30 days of payment 
  • At the end of your tenancy, any proposed deductions will be clearly explained 
  • If there is a dispute, the DPS offers a free, impartial resolution service 

For more information, visit the DPS website. 

Complaints Procedure 

We are committed to providing a high standard of service to all our clients. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can resolve the issue promptly and fairly. 

Step 1: Raise Your Concern Please contact us in writing with details of your complaint. We will acknowledge receipt within 3 working days and aim to respond fully within 15 working days. 

Step 2: Internal Review If you are not satisfied with our initial response, you may request a further review. A senior member of our team will reassess your complaint and provide a final written response. 

Step 3: Independent Redress If you remain dissatisfied after our final response, or if eight weeks have passed since your initial complaint, you may refer the matter to: 

The Property Redress Scheme (PRS) Website: www.theprs.co.uk Email: complaints@theprs.co.uk We are a proud member of the PRS and abide by their Code of Practice. 

Privacy Statement (GDPR-Compliant) 

Who We Are We are a professional lettings and block management business operating in accordance with the ARLA Propertymark Code of Practice. We are committed to protecting your privacy and handling your data responsibly. 

What Data We Collect We collect personal information such as your name, contact details, tenancy history, and financial information to provide property services and meet legal obligations. 

How We Use Your Data Your data is used solely for: 

  • Managing tenancies and property services 
  • Communicating with you regarding your property or tenancy 
  • Meeting legal and regulatory requirements (e.g. deposit protection, AML checks) 

Your Rights You have the right to access, correct, or request deletion of your personal data. You may also object to certain types of processing. 

Data Protection Registration We are registered with the Information Commissioner’s Office (ICO) under the Data Protection Act 2018 and comply with UK GDPR. 

Contact Us For privacy-related queries, please contact info@scottowenlettings.co.uk.

Anti-Money Laundering Statement 

We are registered with HMRC for Anti-Money Laundering supervision and comply with the Money Laundering Regulations 2017 and the Proceeds of Crime Act 2002. 

Our AML Commitments Include: 

  • Verifying the identity of all clients before entering into business relationships 
  • Monitoring transactions for suspicious activity 
  • Reporting concerns to the appropriate authorities where required 

Client Due Diligence We may request proof of identity and address before proceeding with any property transaction. This helps us protect all parties and comply with legal obligations. 

Compliance Oversight Our AML procedures are reviewed regularly to ensure they meet current regulatory standards. 

Client Money Protection 

All residential letting and property management agents that handle client money are legally required to join a client money protection scheme. Scott Owen Lettings Limited are compliant with this scheme.